Imagine you could replicate the job of retail assistants in your online store, improving your customer’s shopping experience and thus…
Customer satisfaction is vital for any online retailer (or indeed any business at all). It’s what makes people come back…
Anyone who works in customer service can tell you that their job isn’t easy. They regularly deal with confused —…
What is an FAQ page? FAQ stands for “frequently asked questions” and an FAQ page is often included on websites…
Good customer service is something that has the ability to really make a brand stand out in what is a…
Today’s consumers are savvy, thrifty and incredibly well-informed. It’s no longer the case that people have to shop around on…